Shipping & Delivery
At Tartessa.shop, we are committed to providing a smooth and efficient shipping experience for our customers in Australia. Please review our shipping policy below for details on how we handle your orders.
Free Standard Shipping
- Service: Standard Shipping
- Cost: Free for all orders
- Transit Time: Typically 3-5 business days
Order Processing
- Orders are processed within 1-2 business days from receipt.
- A shipping confirmation email with a tracking number will be sent once your order has been dispatched.
Order Cancellation
- You may cancel your order within 10 hours of placing it. To request a cancellation, please contact our customer service team at support@tartessa.shop as soon as possible. Orders that have already been processed or shipped cannot be canceled.
Shipping Locations
- We currently ship to addresses within Australia only.
Shipping Issues
- If you experience any issues with your shipment, such as delays or missing packages, please contact our customer service team. We are here to assist you and resolve any issues promptly.
Address Accuracy
- Please ensure your shipping address is accurate at the time of order placement. Tartessa.shop is not responsible for delays or errors resulting from incorrect address information.
Changes to Shipping Policy
- Tartessa.shop reserves the right to modify or update this shipping policy at any time. Any changes will be communicated through our website.
Contact Information
If you have any questions or need further assistance, please contact us:
- Email: support@tartessa.shop
- Phone: +61 489 921 018
- Address: 48A Jetty Road, Glenelg SA 5045, Australia
- Business Hours: Monday - Friday: 9 AM - 5 PM (AWST, GMT+8)
Thank you for choosing Tartessa.shop. We appreciate your business and are dedicated to providing you with exceptional service.