FAQs

What is your return policy?
We offer a 30-day return policy for all eligible items. To return an item, it must be in its original condition with tags and packaging intact. Return shipping is free within Australia. For detailed information, please refer to our Return and Refund Policy.

How do I initiate a return?
To initiate a return, please contact our customer service team at support@tartessa.shop. We will provide you with instructions and a return shipping label for your convenience.

How long will it take to process my refund?
Refunds are processed within 5-7 business days after we receive your returned item(s). The refund will be issued to the original payment method used for the purchase.

What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately at support@tartessa.shop. We will resolve the issue promptly by arranging for a replacement or issuing a refund.

Do you offer expedited shipping?
Currently, we provide free standard shipping within Australia. For expedited shipping options, please contact our customer service team for availability and rates.

Can I cancel my order?
Orders can be canceled within 10 hours of placement. To request a cancellation, please contact our customer service team promptly. Orders that have been processed or shipped cannot be canceled.

What payment methods are accepted?
We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover.

How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the status of your shipment.

Do you ship internationally?
At this time, we only ship to addresses within Australia.

How can I contact customer service?
For any inquiries or assistance, please contact us at support@tartessa.shop. Our customer service team is ready to help.