Return & Refund Policy

At Tartessa.shop, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a hassle-free return and refund process.

Return Policy

• Eligibility: Returns are accepted within 30 days of receiving your order.
• Condition: Items must be returned in their original condition, including tags and packaging. They should be unused and undamaged.
• Cost: Return shipping is free of charge for all eligible returns.

How to Return

1. Request a Return: Contact our customer service team at support@tartessa.shop to request a return authorization.
2. Prepare Your Package: Repack the item(s) securely in the original packaging. Include a copy of your receipt or order number.
3. Ship the Package: Use the return shipping label provided by our team to send the package back to us.

Refunds

• Processing Time: Refunds will be processed within 5-7 business days after we receive your returned item(s).
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Shipping Costs: Original shipping costs are non-refundable, but return shipping is free.

Non-Returnable Items

• Certain items are not eligible for return, including personalized or custom-made items, gift cards, and final sale items.

Exchanges

• Currently, we do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund as appropriate.

Contact Us

If you have any questions or need further assistance, please contact us:

Email: support@tartessa.shop
Phone: +61 489 921 018
Address: 48A Jetty Road, Glenelg SA 5045, Australia
Business Hours: Monday - Friday: 9 AM - 5 PM (AWST, GMT+8)

Thank you for shopping with Tartessa.shop. We appreciate your business and strive to provide exceptional service.